Account & Security

Prior to making your first deposit, you will be send an SMS code which you will be required to enter into your BUSR account. Depending on your individual account, you may be asked for additional information such as:
  • Photo of your picture ID.
  • Front and back of the Credit/Debit Card(s) used.
  • Proof of address: A photo of a statement with your name and address you have registered on your BUSR account. This can be a bank statement or utility bill.
Please send these documents via email to documents@myracingaccount.com Your information will be verified within 2 business days.
When you verify your account you receive the following great benefits:
  • Increased deposit limits - Once you are verified, you can increase the number of deposits to your racing account.
  • Easier payouts - You will need to verify your account to make a withdrawal. As part of our licensing and KYC ("Know your customer"), we are required to confirm your identity in order to prevent fraud.
Please make sure you have your mobile phone number registered with us. If not, please contact our Customer Service team at 1-844-BET-HORSES (1-844-238-4677) We can verify your account just by sending you an SMS Text Message.
If you wish to close your account, we will gladly accommodate your request. Please contact our Customer Service team via our toll-free number 1-844-BET-HORSES (1-844-238-4677) or send an email to support@myracingaccount.com and we will close your account. If you change your mind in the future, we can re-open your account again for you too.
BUSR provides post-up online betting services. This means that you are only able to play with the funds you have available in your account. No credit will be given to any account under any circumstance unless for bonuses or promotions.
A member is allowed to have one account. If someone else in your household also has an account, additional information may be required in order to verify the identity of both members.
You can request at any time that we delete your account. In order to do so, please send an email to support@myracingaccount.com
Members are only allowed to have one racing account. If you opened another account, we will need to delete one of your accounts for your security. Please contact our Customer Service Department. You can contact us by Live Chat, calling our Toll-Free Number: 1-844-BET-HORSES (1-844-238-4677) or email us at support@myracingaccount.com.
If you requested an email to reset your password, but you have not received it, we recommend that you check the Junk Mail folder. Please be sure that you provided the same email with which you opened the account. No email will be sent if you use a different address. If you keep having issues please contact our Customer Service department.
1. Open your account 2. Fund your account. 3. Bet on your favorite horses, sports and casino games!
We are required to keep a detailed record of all the financial transactions that are done within our platform. You can at any time request that we remove your personal and financial information from our records. Just contact our Customer Service department directly or email us at support@myracingaccount.com with your request.
Did you introduce the promo code in the field for this purpose when you made your deposit? Did you meet the conditions needed to qualify for the bonus? If you feel that there is a mistake and that the bonus should be in your account, please contact our Customer Service department through email at support@myracingaccount.com, or at our toll-free number: 1-844-BET-HORSES (1-844-238-4677).
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